This is a rare opportunity to join the recently launched Switchlist.io and work alongside the co-founders to build the business from the ground up. At Switchlist we trust - and expect - our team to consistently deliver at a high level, and micromanagement is nonexistent. Our early employees need to have a passion for technology, marketing, and helping businesses deliver better customer experiences. Desire, experience, and the ability to work in a smart-growth, start up company are paramount.
This role will ensure new and existing users have an amazing experience with Switchlist, by being a product and use case expert. You will be equal parts evangelist, consultant, and technical support for our clients. Not only will you need to routinely host educational calls/webinars with customers where your verbal communication skills must be sharp, but you will always be writing and documenting content that can be helpful for marketing, engagement, product, and support. Additionally, you will interact directly with the co-founders, product, and marketing teams to discuss and relay key opportunities, trends, issues, and outliers.
About The Role
Responsible for outreach of new users and uncovering and educating opportunities for customers to receive the greatest possible value from the product
Responsible for writing and optimizing customer engagement email sequences in Hubspot
Create the majority of content for our support/help desk
Own the customer webchat channel
Manage and optimize your time across several different initiatives
Held responsible to: new customer acquisition, freemium conversion, and customer usage KPIs
Assistance with marketing campaigns and generating word-of-mouth referrals
Consistently provide customer feedback
Bachlors degree preferred (or relevant work experience)
3+ years in sales, account management, and/or client support
Experience with modern CRM tools (preferably Hubspot) and G Suite
Experience in B2B, SaaS, Marketing, and/or Partnerships is strongly desired
Some experience hosting webinars
Dynamic, consultative approach to finding solutions
Adaptable and flexible in a fast-paced, dynamic environment
Demonstrated excellence with verbal and written communications and time management
The Switchlist team offices in Cincinnati, at Fueled Collective in Rookwood Exchange, however employees are most often working from home / remote.