Customer Success

Client Engagement Specialist

Cincinnati   |   Full Time

This is a rare opportunity to join the recently launched and work alongside the co-founders to build the business from the ground up. At Switchlist we trust - and expect - our team to consistently deliver at a high level, and micromanagement is nonexistent. Our early employees need to have a passion for technology, marketing, and helping businesses deliver better customer experiences. Desire, experience, and the ability to work in a smart-growth, start up company are paramount. 

This role will ensure new and existing users have an amazing experience with Switchlist,  by being a product and use case expert. You will be equal parts evangelist, consultant, and technical support for our clients. Not only will you need to routinely host educational calls/webinars with customers where your verbal communication skills must be sharp, but you will always be writing and documenting content that can be helpful for marketing, engagement, product, and support. Additionally, you will interact directly with the co-founders, product, and marketing teams to discuss and relay key opportunities, trends, issues, and outliers.

About The Role

  • Responsible for outreach of new users and uncovering and educating opportunities for customers to receive the greatest possible value from the product

  • Responsible for writing and optimizing customer engagement email sequences in Hubspot

  • Create the majority of content for our support/help desk

  • Own the customer webchat channel

  • Manage and optimize your time across several different initiatives

  • Held responsible to: new customer acquisition, freemium conversion, and customer usage KPIs

  • Assistance with marketing campaigns and generating word-of-mouth referrals 

  • Consistently provide customer feedback

Candidate Profile

  • Bachlors degree preferred (or relevant work experience) 

  • 3+ years in sales, account management, and/or client support

  • Experience with modern CRM tools (preferably Hubspot) and G Suite 

  • Experience in B2B, SaaS, Marketing, and/or Partnerships is strongly desired

  • Some experience hosting webinars 

  • Dynamic, consultative approach to finding solutions

  • Adaptable and flexible in a fast-paced, dynamic environment

  • Demonstrated excellence with verbal and written communications and time management

The Switchlist team offices in Cincinnati, at Fueled Collective in Rookwood Exchange, however employees are most often working from home / remote. 

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